Plugo Terms of Service

A. Definitions

1. “Plugo” is a platform that offers applications to support online store operational activities and provides Plugo Services. Plugo is not a marketplace.

2. “You” refers to any user of the Plugo platform who accesses the Plugo Site, whether registered as an Account Owner or not.

3. “Plugo Application” is a supporting application for online store owners accessible via browser and mobile app.

4. “Plugo Site” refers to www.plugo.co.

5. “Online Store” refers to any online store registered on Plugo and using Plugo Services.

6. “Customer” refers to customers of any Online Store.

7. “Plugo Services” refers to the provision of application platform services and other related services by Plugo to assist and support Online Stores in selling merchandise to Customers. Plugo Services include:

   • PlugoStore: website page for Online Stores, domain addresses, and Order Management System (OMS) platforms.

   • PlugoSync: omnichannel Marketplace management platform.

   • PlugoPOS: order recording platform via a cashier system.

   • PlugoAds: digital advertising creation platform integrated with Meta, Google Ads, and TikTok services.

   • PlugoLinks: An interface to share several different links.

8. “Account” refers to an account registered on Plugo to access and use Plugo Services, including both Regular Accounts and Premium Accounts.

9. “Account Owner” refers to any individual or legal entity registered as an account owner on Plugo.

10. “Regular Account” refers to a non-paid (free) Account feature that can be used to access and use Plugo Services. More information about Regular Account features can be found at www.plugo.co/pricing.

11. “Premium Account” refers to a paid feature that allows you to obtain exclusive facilities only available to Premium Account users and not to Regular Account users, including: (i) access to purchase Domains; (ii) Facebook, Google, and TikTok advertisements (Social Media), and other facilities detailed at www.plugo.co/pricing.

12. “Premium Account Owner” refers to an Account Owner registered as a Premium Account owner.

13. “Regular Account Owner” refers to an Account Owner registered as a Regular Account owner.

14. “Domain” refers to the location of a website, fully owned by Plugo. Account Owners only have the right to use the Domain while registered on Plugo.

15. “EPAY” refers to a temporary sales transaction fund holding service provided by Plugo. This service uses third parties as described in Section K of these Plugo Terms of Service.

16. “Plugo Points” refers to the points as described in Section M of these Plugo Terms of Service.

17. “PlugoCoins” refers to the coins as described in Section N of these Plugo Terms of Service.

18. “Content” refers to all information, linked pages, features, data, text, images, photos, graphics, music, sounds, videos (including live broadcasts), messages, labels, content, programming, software, application services (including but not limited to, any mobile application services), or other materials provided through the Plugo Site, Plugo Application, or Plugo Services.

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B. Account Requirements, Passwords, and Security

1. You represent and warrant that you are legally competent and have the authority to agree to these Plugo Terms of Service and fulfill your rights and obligations hereunder.

2. To access and use Plugo Services, you must register on Plugo by creating an Account.

3. Account creation includes providing your full name, date of birth, domicile address, telephone number, and valid email address. Plugo may reject your Account creation application or cancel an existing Account for any reason, at Plugo’s sole discretion.

4. You are responsible for maintaining the security of your Account password. You are fully responsible for all activities that occur on your Account, even if such activities or use are not performed by you. Plugo is not and will not be liable for any loss or damage resulting from your failure to maintain the security of your Account and password.   

5. Plugo will not ask for your Account password or OTP code for any reason, therefore Plugo advises you not to provide your Account password or OTP code to anyone, either to third parties or to parties claiming to be Plugo.

6. You represent that you are responsible for the Content related to your Account and all activities you conduct in connection with your use of Plugo Services and Content.

7. You agree that Plugo will use the email address and telephone number you provide as the primary method of communication.

8. If Plugo suspects any activity that violates these Plugo Terms of Service, Plugo has the right to label the Account as a “Suspicious Account,” suspend or freeze the Account, and/or take any other actions Plugo deems necessary at its sole discretion.

9. In the event of any violation of these Plugo Terms of Service, as determined by Plugo’s discretion, Plugo has the right to immediately terminate Plugo Services to you. Termination of service includes:

   • Termination of access to all Plugo services using your email or telephone number.

   • Prevention of re-registration to Plugo services using the previously registered email or telephone number.

   • Freezing of funds in your EPAY balance.

   • Partial or complete closure of Plugo Services (or Features) that you use for your operations and customers.

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C. General Provisions

1. You must read, agree to, and accept all the Terms of Service contained in these Plugo Terms of Service and the Privacy Policy before you can become a user of Plugo Services.

2. These Plugo Terms of Service are governed by and construed in accordance with the laws of the Republic of Indonesia.

3. You agree that any legal action or dispute that may arise from, relate to, or be in any way connected with these Plugo Terms of Service, the use of Plugo Services, and this agreement will be resolved exclusively within the jurisdiction of the South Jakarta District Court.   

4. You acknowledge and agree that Plugo may amend these Plugo Terms of Service at any time by publishing the amended and restated Plugo Terms of Service on the Plugo Site, https://www.plugo.co/terms and such changes shall be effective as of the date of publication on the Plugo Site. You agree to the Plugo Terms of Service and its amendments from time to time. If you do not agree to the changes to the Plugo Terms of Service, you may terminate the Plugo Service under the terms as set out in Section O of these Plugo Terms of Service.

5. Subject to the provisions of Section D of these Plugo Terms of Service, Plugo only permits tangible or intangible (digital) movable goods that are not prohibited under applicable legal provisions to be traded through Plugo Services. You are not allowed to trade services or immovable objects such as land or real estate.

6. You may not use Plugo Services for illegal or unauthorized purposes, and you, in your use of Plugo Services, may not violate the laws and regulations of the Republic of Indonesia. You will comply with all applicable laws, rules, and regulations in your use of Plugo Services.

7. Users, including Account Owners, are independent individuals or businesses and they have no relationship with Plugo in any way, and Plugo is not an agent or representative of the Account Owner and does not hold and/or own the goods listed on the Online Store.

8. Plugo grants you a limited and revocable license to access and use Plugo Services subject to the terms and conditions of these Plugo Terms of Service. All ownership of Content, trademarks, service marks, brand names, logos, and other intellectual property comprising Plugo Services, the Plugo Site, and the Plugo Application is owned by Plugo and, as applicable, by third parties. By using or accessing Plugo Services, you agree to comply with applicable legal provisions that protect Plugo Services, the Plugo Site, and the Plugo Application and all Plugo-owned Content therein. You agree not to copy, distribute, transmit, publicly display, publicly perform, modify, adapt, rent, sell, or create derivative works from any part of Plugo Services, the Plugo Site, the Plugo Application, or Plugo-owned Content without Plugo’s prior written consent.

9. You acknowledge and agree that your use of Plugo Services, including information transmitted to or stored by Plugo, is governed by the privacy policy at https://www.plugo.co/privacy.

10. Plugo Services allow you to send certain communications to your Customers via WhatsApp and/or Short Message Service (SMS) messages (e.g., sending order confirmation notifications via WhatsApp/SMS) (“WhatsApp/SMS Services”). You will only use the WhatsApp/SMS Services in accordance with these Plugo Terms of Service.

11. You are responsible for any taxes or charges arising in connection with your sale of goods on Online Stores using Plugo Services.

12. If any provision, or part of a provision, in these Plugo Terms of Service, for any reason, becomes invalid, illegal, or unenforceable in any respect, the invalidity, illegality, or un-enforceability of such provision will not affect the other provisions in these Plugo Terms of Service, and these Plugo Terms of Service will remain construed as if the invalid, illegal, or unenforceable provision had never existed in these Plugo Terms of Service.

 

D. Prohibited Matters or Activities

1. The following are prohibited matters and activities that must not be carried out in connection with accessing the Plugo Site platform or using Plugo Services:

   • Child Exploitation: You may not offer and/or sell goods and/or services, and/or post or upload Content that exploits and/or abuses children, including but not limited to images or portrayals of child abuse or sexual abuse, or that sexually displays children.   

   • Harassment, Bullying, Defamation, and Threats: You may not offer and/or sell goods or services, and/or post or upload Content, that harasses, bullies, defames, and/or threatens any individual.   

   • Hate Speech: You may not use Plugo Services to promote and/or condone hatred or violence against people based on race, ethnicity, skin color, national origin, religion, age, gender, sexual orientation, disability, medical condition, veteran status, or other forms of discriminatory intolerance. You may not use Plugo Services to promote or support organizations, platforms, or individuals who: (i) promote and/or condone such hatred; and/or (ii) threaten or condone violence to continue.

   • Illegal Activities: You may not offer and/or sell goods or services, and/or post or upload Content, that contradicts or facilitates or promotes activities that violate the laws of the Republic of Indonesia or the laws applicable in the jurisdiction where you operate or conduct business.

   • Intellectual Property Rights: You may not offer and/or sell goods or services, and/or upload, email, display, transmit, or otherwise provide any Content that infringes any patent, trademark, trade secret, copyright, or other proprietary rights of any party, including but not limited to (i) stealing or copying any Content belonging to another party on your Online Store, and (ii) selling or offering counterfeit goods, fake goods, and unauthorized copies of any product or goods that may infringe copyrights, trademarks, or intellectual property rights of any other party. Furthermore, you may not use the Plugo Site, Plugo Application, or Plugo Services in any way that infringes any intellectual property rights of Plugo or any other party.   

   • Harmful and Deceptive Practices: You may not use Plugo Services to transmit malware and/or provide phishing pages. You may not conduct activities or upload and/or distribute Content that harms and/or disrupts the operation of Plugo Services or other infrastructure of Plugo or others, including Plugo’s third-party providers. You may not use Plugo Services for fraudulent commercial practices and/or any activities prohibited by law.

   • Privacy, Confidentiality, and Protected Health Information: You may not post and/or upload any Content that contains personally identifiable information, sensitive personal information, or confidential information, such as credit card numbers, confidential identification numbers, or passwords, unless you have permission from the person who owns the information or who has the authority to give such consent. You may not use Plugo Services to collect, store, or process health information, or violate any applicable health privacy regulations or other applicable laws governing the processing, use, or disclosure of protected health information.   

   • You may not offer and/or sell goods or services that are prohibited or restricted from sale, and/or require permits or certificates of eligibility, safety, and product health for their sale, including but not limited to sharp weapons, firearms, narcotics, alcohol and drugs or prohibited substances not registered with BPOM/Kemenkes, tobacco, cigarettes, sales of living creatures, illegal organic products, hazardous substances, cryptocurrencies, open loop top-up activities, and the provision of electronic money or e-wallet services without an official license, financing and/or P2P lending activities, and money market and capital market investment activities.

   • You are prohibited from offering and/or selling goods or services with a “buyers club” business model, where the seller will sell at a lower price than the normal price if buyers purchase together in a buyer group.

   • Self-Harm: You may not offer goods and/or sell services, and/or post or upload Content, that promotes self-harm.

   • Spam: You may not use Plugo Services to send unsolicited commercial electronic messages.

   • Terrorist Organizations: You may not offer goods or services, or post or upload Content, that implies or promotes support or funding, or membership in terrorist organizations. 

   • Online Gambling Activities: Users are prohibited from using the Plugo platform for any activities related to online gambling, including but not limited to online gambling, betting, illegal lotteries, or other forms of activities that violate local gambling laws.

   • Unlicensed Online Lending: Users are prohibited from using the Plugo platform to offer or promote online lending services that do not have official licenses from relevant authorities. Any activities related to illegal online lending or practices that violate legal regulations, such as unreasonable interest rates, unethical collections, or the use of personal data without consent, are strictly prohibited.

   • Cash Swipe: Users are strictly prohibited from making cash swipe transactions in any form. This includes transactions that are suspected/similar to cash swipe transactions on credit cards, e-wallets or online loan accounts. All transactions carried out through Plugo must be real transactions for the purchase of goods or services.

   • Online Pornography Activities: Users are strictly prohibited from using the Plugo platform to access, promote, distribute, or engage in any activities related to online pornography across various platforms, including explicit content.

   • Any other activities that violate the laws and regulations of the Republic of Indonesia that may be related to the use of Plugo Services.

   • Plugo may at any time and without notice remove Content, and suspend or terminate your Account or your access to Plugo Services if you engage in the prohibited activities above, in accordance with the provisions of Section B, Article 9.

2. These provisions are an integral part of Plugo’s policy to maintain the security, convenience, and integrity of the platform and services provided.

3. Violations of these provisions may result in strict actions, including blocking access to services, and legal action if necessary.

 

E. Plugo’s Rights

1. We reserve the right to change, modify, suspend, or discontinue either all or part of Plugo Services at any time. We reserve the right to release Plugo Services or certain features in beta versions, which may not function properly or as the final version, and we are not responsible for such circumstances. We also reserve the right to limit certain features or restrict your access to some or all of Plugo Services, at our sole discretion and without liability.

2. We reserve the right to refuse to provide Plugo Services to anyone for any reason and at any time.

3. We may, but are not obligated to, remove or eliminate Content and suspend or terminate Accounts if we determine at our sole discretion that the goods or services offered, or the Content uploaded or posted to the Online Store, violate these Plugo Terms of Service or applicable laws and regulations.

4. Any form of Account abuse, whether verbal or written (including threats of violence or extortion), against any Plugo customer, employee, member, or officer will result in immediate Account termination.

5. Plugo does not pre-screen Content and in this regard, Plugo has the absolute discretion to refuse or remove any Content from Plugo Services, including Online Stores.

6. We reserve the right to provide our Plugo Services to your competitors and we do not promise exclusivity in any particular market segment. You further acknowledge and agree that Plugo employees may also be Customers/Online Store owners and that they may compete with you. In this case, they remain subject to Plugo’s Privacy Policy in protecting Plugo user data.

7. In the event of a dispute regarding Account ownership, we reserve the right to request documentation to determine or confirm Account ownership. Such documentation is any document related to the Account, including but not limited to identity cards registered with Plugo or other documents not prohibited by applicable legal provisions.  

8. Plugo has the right to determine, at our sole discretion, the legitimate Account owner, and transfer the Account to the legitimate owner. If we cannot reasonably determine the legitimate Account owner, without prejudice to our rights and legal remedies, Plugo reserves the right to temporarily disable the Account until a decision has been made between the disputing parties.

9. Plugo has the right to refuse, cancel, terminate, suspend, lock, or modify access to (or control over) any Account or Plugo Services (including the right to cancel or transfer domain name registrations), or remove or block access to any Content, for any reason (as determined by Plugo in its sole and absolute discretion), including but not limited to the following: (i) to correct errors made by Plugo in offering or providing any Plugo Services (including domain name registration), (ii) to protect the integrity and stability, and correct errors made by, domain name registrations or registrars, (iii) to assist our fraud detection and prevention efforts, (iv) to comply with court orders or judgments against Plugo or you and/or your domain name or website and local, national, and international laws and regulations, (v) to comply with law enforcement requests, including subpoena requests, (vi) to comply with any dispute resolution processes, (vii) to defend any legal action or threatened legal action without considering whether such legal action or threatened legal action is ultimately determined to be with or without merit, (viii) to avoid civil or criminal liability to Plugo or its shareholders, subsidiaries or affiliates, or their respective officers, directors, employees and agents, or any harm to Plugo’s business, operations, reputation, shareholders, subsidiaries or affiliates, including, but not limited to, instances where you have sued or threatened to sue Plugo, (ix) in connection with any complaints related in any way to your Account, domain name, or Content, including but not limited to any complaints that you have infringed any intellectual property rights or other rights of any party, these Plugo Terms of Service, or applicable laws or regulations.   

10. Specifically for the use of PlugoSync Services, where product stock in all sales channels refers to stock values, there may be a risk of overselling/overstock, caused by: (i) data transmission time ranges, (ii) sales campaigns on Marketplaces, (iii) RPS (request per second) limitations in APIs, or other technical reasons, which may cause stock updates to fail. Therefore, Plugo considers users to understand and accept such risks that occur in the user's Marketplace sales channels. Plugo will also be released from liability for any material losses that may occur due to these risks.

 

F. Limitation of Liability

1. Plugo always strives to provide Plugo Services properly and maintain Plugo Services safely, conveniently, and functioning well, but we cannot guarantee continuous operation or access to Plugo Services can always be provided perfectly. Information and data on the Plugo Site may not occur in real time.

2. You agree that you use Plugo Services at your own risk. Plugo Services are provided to you “AS IS” and “AS AVAILABLE,” without any warranties or conditions, whether express, implied, or statutory.

3. You expressly understand and agree that, to the extent permitted by applicable law, Plugo will not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses resulting from your use or inability to use Plugo Services.   

4. To the extent permitted by applicable law, Plugo will in no event be liable for any lost profits or special, incidental, or consequential damages arising in connection with the Plugo Site, Plugo Services, or these Plugo Terms of Service (however they arise, including through negligence). You agree to indemnify, defend, and hold harmless Plugo and its shareholders, subsidiaries, affiliates, directors, officers, agents, co-branders or other partners, and employees (collectively, the “Indemnified Parties”) from and against any and all claims, actions, lawsuits, and demands and all related liabilities, losses, settlements, penalties, fines, costs, and expenses (including but not limited to any dispute resolution costs) incurred by the Indemnified Parties caused by or related to: (a) any transaction made through Plugo Services, or any dispute related to such transaction, (b) your breach of any provision of these Terms of Service or any policies or guidelines referenced herein, (c) your use or misuse of Plugo Services, (d) your violation of any laws or rights of any third party, including but not limited to intellectual property rights, or (e) any Content you upload.   

5. Plugo does not guarantee that Plugo Services will be uninterrupted, timely, secure, or error-free.

6. Plugo does not guarantee that the results that may be obtained from the use of Plugo Services will be accurate or reliable.

7. Plugo is not responsible or guarantees that Plugo services are free from interruptions or delays due to problems with payment system operators, logistics service providers, server providers, third-party integrations, or marketplace platforms that are beyond Plugo's control.

8. Plugo does not guarantee that service access will always be smooth, as systems such as telecommunications and the internet can experience unexpected disruptions that limit access.

9. Plugo does not guarantee that the quality of products, services, information, or other materials purchased or obtained by you through Plugo Services will meet your expectations, or that any errors in Plugo Services will be corrected.   

10. Plugo is not responsible if you violate the law, violate these Plugo Terms of Service, or violate the rights of any third party, especially if there are legal actions, whether civil or criminal, filed against you.

11. To the extent permitted by applicable law, Plugo is not responsible to any Customer or third party harmed by the Online Store, whether related to the sale of illegal goods by the Online Store, defects or damages to products sold by the Online Store, errors by the Online Store in using Plugo Services, or fraud committed by the Online Store against Customers or third parties or vice versa.

12. Without limiting Section F, Article 9 above, Plugo is not responsible for the following matters:

    • Any infringing Content uploaded by Users, or infringing or counterfeit goods or services sold or offered through Plugo Services;

    • Goods purchased that are counterfeit, defective, damaged, or do not match the descriptions listed on the Online Store;

    • Customers are not paying the Online Store for purchased goods;

    • Customers are requesting refunds because the purchased goods are counterfeit, defective, damaged, or do not match the product descriptions on the Online Store website. It is the Online Store’s sole responsibility to resolve refunds and returns with Customers;

    • Customers are not receiving goods ordered from the Online Store due to obstacles or errors from Third-Party Service Providers;

    • Purchase and sale transactions between Customers and Online Stores;

    • Return or exchange policies between Online Stores and Customers.

13. Plugo will not be responsible or participate in the resolution of disputes, whether inside or outside of any judicial forum, between Customers and Online Stores, and you promise and agree that you will not sue or otherwise file any claims (whether civil or criminal) against Plugo in this matter.

14. Plugo always makes its best efforts regarding the security of using the Plugo Site, screening Accounts, and reviewing and monitoring Content, but this does not override your obligation to apply your due diligence in interacting and transacting on Online Stores that use Plugo Services.

15. Plugo is not responsible for any losses arising from the use of Third-Party Services (as defined in Section G, Article 1), resulting from errors or your inability to use Third-Party Services. You understand and accept that you bear all risks related to the use of Third-Party Services.

 

G. Cooperation with Third-Party Service Providers

1. To support and complement Plugo Services, Plugo facilitates you who wish to use the services of third parties to facilitate your business (“Third-Party Service Providers”) who provide necessary services (“Third-Party Services”), including but not limited to payment system services, delivery system services, and marketplace services for transactions between Online Stores and Customers.

2. By using Plugo Services, you agree to use Third-Party Services, you state that you give consent to Plugo to provide your data to these Third-Party Service Providers, taking into account Plugo’s Privacy Policy.

3. You understand and accept that your use of Third-Party Services creates a legal relationship between you and the Third-Party Service Providers. You agree to be bound by the terms and conditions of the Third-Party Service Providers.   

4. Plugo always strives for the best cooperation with Third-Party Service Providers to provide the best services, but Plugo does not guarantee that Third-Party Services will always be available and accessible. In the event of problems related to the use of Third-Party Services, you can contact Plugo at: support@plugo.co or via telephone at +62-821-2590-7801, and we will immediately serve your complaints within 1 (one) business day of receiving the report.

 

H. Intellectual Property and User Content

1. By submitting any Content to Plugo Services, you represent and warrant that you possess all necessary rights and/or permissions to submit such Content and grant the following license to Plugo. You further acknowledge and agree that you are fully responsible for all matters you display or otherwise provide on or through Plugo Services, including but not limited to the accuracy, reliability, nature, rights clearance, legal compliance, and legal restrictions related to the submission of any Content.

2. You hereby grant Plugo and its successors a perpetual, irrevocable, worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to use, copy, store, distribute, republish, transmit, modify, adapt, create derivative works, publicly display, and publicly perform your Content on, through, or in connection with Plugo Services in any media format and through any media channels, including but not limited to marketing Plugo Services, without requiring any authorization. You agree to waive and/or not assert any moral rights (and any similar rights in any part of the world) in such Content. You understand that your Content submissions may be transmitted over various networks and modified to accommodate and adapt to technical requirements. Without limiting the foregoing, you acknowledge that we may use the names, trademarks, and service marks associated with your Online Store to market Plugo Services.

3. You agree that by making your Online Store publicly accessible, you authorize other parties to view the Content you publicly display on your Online Store.

4. If you are an intellectual property rights owner (“IPR Owner”) or an agent duly authorized by an IPR Owner (“IPR Agent”) and you believe that your or your principal’s rights have been infringed, please inform us by email at support@plugo.co and provide us with the following documents to substantiate your claim. Please allow us time to process the information provided. We will respond to your complaint as soon as the process is complete.

• A physical or electronic signature of the IPR Owner or IPR Agent (collectively, “Informant”);

• A description of the type and nature of the intellectual property rights allegedly infringed and evidence of ownership of those rights;

• A description of the nature of the alleged infringement with sufficient detail to allow us to review the complaint;

• URL(s) or links to the web page(s) containing the alleged infringement;

• Sufficient information to allow us to contact the Informant, such as the Informant’s address, telephone number, and email address;

• A statement from the Informant that the complaint is made in good faith and that the use of the intellectual property as identified by the Informant is not authorized by the IPR Owner or by law;

• A statement from the Informant that the information in the notification is accurate, that the Informant indemnifies us for any damages we may suffer as a result of the information provided by the Informant, and that the Informant has the right or is duly authorized to act on behalf of the IPR Owner in all matters relating to the complaint (if the Informant is an IPR Agent).  

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I. Premium Account

1. You may register as a Premium Account Owner, which is a paid feature that allows you to obtain exclusive facilities available only to Premium Account users and not to Regular Account (free) users, including: (i) Domain facilities; (ii) Facebook, Google, and TikTok advertising (Social Media) facilities, and other facilities detailed on the www.plugo.co/pricing page.

2. The status, symbols, logos, names, or other matters related to the Premium Account are entirely at Plugo’s discretion and are only licensed for use by Plugo to Premium Account users. You are not permitted to imitate or use these items in your Store Name, Store Description, Product Name, Product Photo, and so forth.

3. When using the Domain and Social Media Advertising features, you understand and agree that all activities and advertisements you upload on the Plugo Site or elsewhere are your personal responsibility. You release Plugo from any problems that may arise therefrom.

4. Each Premium Account Owner receives facilities in the form of one Domain name, which can be selected by the Account Owner. Domain name changes will incur costs according to the price of the new domain.

5. The Domain subscription period is one year, and you can extend your Domain subscription period after the subscription period ends (without incurring additional costs).

6. Plugo is authorized to close, suspend, or terminate Accounts if there are suspected and/or actual activities by you that violate legal provisions and/or the Plugo Terms of Service. Therefore, you understand and agree that any losses arising from the above actions are not Plugo’s responsibility, including but not limited to (i) loss of Plugo Points, (ii) loss of Premium Account without refund of subscription fees.

 

​J. Premium Account Payment

1. You will pay the applicable fees to use the Premium Account and certain features (“Subscription Fees”) and other applicable fees, including but not limited to fees related to transaction processing under your Account (“Administration Fees”), and any fees related to the purchase of any products or services such as Themes or Domain names (“Additional Fees”). Collectively, Subscription Fees, Administration Fees, and Additional Fees are referred to as “Fees.”

2. All Fees incurred on the Plugo platform can be paid using available payment methods or using “PlugoCoins.” “PlugoCoins” can be purchased on the Plugo platform or obtained by performing activities specified on the Plugo platform, such as completing your Online Store setup when logging in/registering.

3. If the PlugoCoins balance becomes negative, the Account will be temporarily blocked immediately until the Account Owner tops up PlugoCoins.

4. If there is no top-up of PlugoCoins within 30 (thirty) days from the effective blocking date, Plugo will deactivate the Account. To reactivate the Account after topping up PlugoCoins, the Account Owner can contact Plugo Customer Service at the following email address: support@plugo.co.

5. PlugoCoins are attached to one Account, are non-transferable, and cannot be cashed out.

6. Subscription Fees are paid in advance and will be billed within 31 (thirty-one) days (“Billing Date”). Administration Fees and Additional Fees will be billed from time to time at Plugo’s discretion. You will be billed on each Billing Date for all outstanding Fees that have not been previously billed. Fees will appear on an invoice, which will be sent to the Account Owner via the Account Owner’s provided email. Additionally, invoices will appear on your PlugoStore page.

7. You hereby agree to authorize Plugo to integrate and/or transfer the provision of Plugo Points purchase services to third parties cooperating with Plugo, which aims to facilitate your transactions. You understand, agree, and authorize Plugo to take reasonable actions required in connection with Plugo Points on your Account, including but not limited to integrating Account Owner data, accounts, funds, and/or information to the third party in question. You hereby fully understand this by agreeing to these Plugo Terms of Service.

8. If you do not pay the Fees after the Billing Date, we will revoke access to your Premium Account features. Your Account will be reactivated after your payment of all outstanding Fees, plus applicable Fees for your next billing cycle. You will not be able to access your Premium Account during the suspension period, but you can still access your Regular Account (free).

9. After purchasing a Domain name through Plugo, Domain registration is only valid for 1 (one) year. You acknowledge that it is your sole responsibility to extend Domain ownership.

10. Any taxes or other fees required by applicable laws and regulations arising from the use of Plugo Services and sales therein are borne by each party according to applicable legal provisions.

11. If your Account, which is a Premium Account, is terminated as a result of a violation (including violations that occur due to your own negligence) of these Plugo Terms of Service that you have committed, Plugo will not provide any refunds for Fee payments in any form.

 

K. Payment System Services

1. Payment System Services are standard features automatically available on the Plugo Application for all Account types, both Regular and Premium Accounts (“Plugo Payment Services”). With the Plugo Payment Services feature, Online Stores can provide Customers with various payment options, namely through: QRIS, credit/debit cards; e-banking or mobile banking transfers using virtual accounts; OVO, ShopeePay, payments at AlfaMart, and payments using PayLater applications (Akulaku and Shopee PayLater).

2. In providing Plugo Payment Services, Plugo facilitates you with Third-Party Service Providers (as defined in Section G, Article 1 of the Plugo Terms of Service), in this case:

   • NICEPAY (https://nicepay.co.id/). Terms of use for NICEPAY can be accessed at: https://nicepay.co.id/faq.

   • XENDIT (https://xendit.co). Terms of use for XENDIT can be accessed at: https://help.xendit.co/hc/id.

3. ​To support Plugo Payment Services, each Online Store Account will be provided with a temporary transaction fund holding (EPAY) in the name of the Online Store, which functions as temporary storage for transaction payment funds.

4. The Plugo Payment Services work as follows:

   • Customers make payments using one of the payment methods mentioned in Section K, Article 1.

   • Payment money will be received into a virtual account created by the relevant bank based on submissions from Third-Party Service Providers ("Virtual Account") (except for COD payments). Within 3 (three) to 5 (five) business days after the payment money enters the Virtual Account, the payment money will be automatically transferred to the Online Store Account Owner's seller wallet (EPAY).

   • The Online Store Account Owner can transfer the payment proceeds in the (EPAY) to a bank account that the Account Owner has registered on Plugo.

5. For each use of Plugo Payment Services, both Customers and Online Stores will be charged Administration Fees as follows: